REFUND & CANCELLATION POLICY
Last Updated 8/1/23
REFUND AND CANCELLATION POLICY FOR COACHING SERVICES ONLY- SHORT VERSION
Your purchase of coaching packages or sessions indicates your commitment to participate in the process and follow through to its conclusion. However, we also understand that unexpected events can happen. In addition to the general guidelines outlined below, refunds and cancellations will be considered on an individual basis, at the discretion of High Vibe Sister. We ask the Client to be committed and faithful, and we commit to offering grace when needed.
In general these guidelines apply for coaching refunds and cancellations:
The Client may cancel an order within 24 hours of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel an order, send your request to HighVibeQuestions@gmail.com.
Once High Vibe Sister has scheduled sessions with the Client, they are considered set appointments. However, if necessary, the Client may request to reschedule a session, if they give at least 24 hours advance notice.
Any missed sessions or cancelled sessions with less than 24 hours advance notice will be forfeited.
If unexpected circumstances prevent the Client from completing all of their scheduled sessions, then the Client may request a refund for the amount pertaining to the remaining sessions. If approved, the refund will be issued, minus a 5% transaction fee.
Our policy lasts for the duration of the service provided. If the duration of the service has elapsed since your purchase, unfortunately we cannot offer you a refund or exchange.
REFUND AND CANCELLATION POLICY FOR COACHING SERVICES ONLY- LONG VERSION
The following terminology applies to this agreement: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Business,” “the Company,” “High Vibe Sister,” “Ourselves,” “We,” “Our,” and “Us,” refers to our business, High Vibe Sister LLC. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United States. Any use of the above terminology or other words in the singular, plural, capitalization and/or, he/she, or they, are taken as interchangeable and therefore as referring to same.
This policy shall apply to all services available on the website: https://www.highvibesister.com.
The Client may cancel an order within 24 hours of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel an order, send your request to HighVibeQuestions@gmail.com. The Client must clearly state their decision to cancel, the reason for said cancellation, and their preferred method of reimbursement.
Reimbursement for refunds will be provided by the best available method, based on the Client’s situation and at the discretion of High Vibe Sister. A 5% transaction fee of the refund amount will apply and be subtracted from all refunds.
If the Client cancels after beginning sessions and/or receiving services with High Vibe Sister, they may only request a refund for the amount pertaining to remaining sessions or hours not yet logged. The Client will not have the right to cancel or request a refund after the services have been fully performed (after all sessions or services have been completed).
We reserve the right to modify or terminate services and the Client-Company relationship at any time for reasons such as, but not limited to, dangerous or criminal behavior on the part of the Client, inappropriate or offensive behavior from the Client, or irresponsible or disrespectful behavior from the Client. High Vibe Sister will notify the Client with the reason for termination or modification and notice that it is effective immediately on the day that we contact the Client about modification or termination. In such situations, at the discretion of High Vibe Sister, a refund may or may not be issued for any remaining sessions or services that were paid for but not completed.
REFUND AND CANCELLATION POLICY FOR DIGITAL PRODUCTS
If the client is not satisfied with a digital product for any reason, a full refund may be requested. The refund request must be made within 3 days from time of purchase to receive a full refund. IT may take up to 10 business days before funds have been returned to your account. No refunds beyond 3 days of purchase. To request a refund, please send an email to HighVibeQuestions@gmail.com. A 5% transaction fee of the refund amount will apply and be deducted from all refunds. If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to HighVibeQuestions@gmail.com
Once a refund has been submitted, the client will be sent an email notification of received request. We will also notify the client of the approval or rejection of your refund (if after 3 days). If approved, the client's refund will be processed, and a credit will applied to the original method of payment, within up to 10 business days of days.
LATE OR MISSING REFUNDS
If the client hasn't received refund credit within 30 days, the client is advised to check their bank/PayPal account again.
Then contact PayPal, bank or the credit card company, it may take some time before a refund is officially posted.